Online Giving FAQ

1. Do I have to create an account for online giving?
No, but creating an account does allow you to save credit card information (if you desire), set up recurring payments, and view giving history. If you don’t set up an account you just process your payment by putting in your card information every time you wish to give.
 
2. What methods of payment can I use to give?
You can give using credit or debit cards (VISA, MasterCard, Discover, or AMEX) or ACH bank transfer.
 
3. Will I get a receipt/confirmation?
Absolutely! As soon as you give via TIthe.ly you will instantly receive an email with the details of your transaction. You may also track your history through your account.
 
4. Do I have to save my credit card information?
No, unless you wish to set up recurring payments.
 
5. What if my credit card or personal information changes?
Easy! Visit faithtemple.org/give and click green “Give” button. Login to your account and then click “My Account” and “Payment Methods”.
6. Can I see a record of what I’ve contributed online?
Yes, if you have created an account. Visit faithtemple.org/give and click the green “Give” button. Login to your account and then click “My Account” and “Recent Giving”. This record ONLY includes online giving.
 
7. Is there a fee for using online giving?
Yes, there is a fee that the church is responsible for paying, but you may choose whether or not to offset this fee by checking the box next to “Cover Fees”. This is NOT mandatory but it does help share the cost of processing.
 
8. Is this a secure transaction?
Yes, all financial information is encrypted and stored by our banking partner to PCI DSS Level 1 compliant standards. PCI DSS Level 1 compliance is a set of rules stated by credit card companies and audited by an independent third party. It is the highest possible rating one can get in the electronic payment processing industry. Additionally, Tithe.ly forces HTTPS for all transaction services using TLS..
 
9. If I’ve set up an account already, how do I access it?
Visit faithtemple.org/give and click the green “Give” button then login. You can save this link in your bookmarks for easy access.
 
10. Is there an app for giving?
Yes. You can either give directly from our website at faithtemple.org/give or you can download the Tithe.ly app for quick mobile giving using the links below. IMPORTANT: The first time using the app, click the “Find a Church” box and type “Faith Temple Church of Sulphur“.